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Frequently asked questions
Quick answers about delivery, payment, returns, fresh fruit and olive oil. Can’t find what you need? Send us a message above.
Where do you deliver, and how long does it take?
We deliver to governorates across Egypt. The delivery fee and the estimated delivery time for your governorate are shown at checkout before you place your order.
Shipping & returns policyHow much is delivery? Is there free delivery?
The delivery fee depends on your governorate and is shown at checkout. When a free-delivery offer is running, the order amount that qualifies is shown in your cart and at checkout.
How do I pay?
We offer cash on delivery: you pay the courier in cash when your order arrives, so there is no need for a card. You can check your order before paying.
How can I track my order?
Use the order number from your confirmation together with the mobile number you ordered with on our order tracking page to see the latest status.
Track your orderCan I change or cancel my order?
Yes, as long as it has not been shipped yet. Contact us as soon as possible with your order number and tell us what you would like to change. Once an order is on its way it can no longer be changed.
What if a bottle arrives damaged?
Please check your order when it arrives — you can refuse a damaged or leaking item at the door and you will not pay for it. If you notice a problem after delivery, contact us within 48 hours with a photo and we will replace the item or refund it.
Can I return a product?
Sealed Sinava olive oil can be returned unopened in its original packaging within 14 days of delivery. Fresh fruit is perishable, so it can’t be returned once accepted — but if it arrives damaged or spoiled, we will replace it or refund it.
Read the full returns policyHow do you keep fruit fresh on the way to me?
We sell fruit in its season, pick and pack orders by hand, and send them in ventilated crates and boxes. Please check your fruit when it arrives — if anything is bruised or spoiled, tell the courier or contact us within 24 hours and we will make it right.
Why can’t I find a certain fruit right now?
Because we only sell fruit in its natural season — mangoes in summer, strawberries and navel oranges in winter, and so on. Our “What’s in season” calendar on the home page shows when each one is at its best.
See what’s in seasonWhat is Sinava, and what does “extra virgin” mean?
Sinava is our own olive oil. It is extra virgin — the highest grade of olive oil: extracted mechanically, without heat or chemicals, with a free acidity of no more than 0.8% and no taste defects.
How Sinava is madeHow should I store olive oil?
Keep it in a cool, dark cupboard away from the stove, and close the cap after each use. Once opened, it tastes best within about two to three months. There is no need to refrigerate it.
Do you supply restaurants, shops and companies?
Yes. We can discuss bulk tins, private label, recurring supply and corporate gifts. Send us a wholesale inquiry and our team will get back to you.
Wholesale inquiries