Shipping & Returns

We deliver to governorates across Egypt. At checkout, choose your governorate and we will show you the delivery fee and the estimated delivery time before you place your order.

Delivery times are estimates and start once your order is confirmed. They can be longer around public holidays, in bad weather or in busy seasons. If your order is delayed, we will let you know.

The delivery fee depends on your governorate and is added to your order total at checkout. The total you see before confirming is the amount you pay — there are no hidden charges.

From time to time we may offer free delivery on orders above a certain value. When an offer applies, you will see it in your cart and at checkout.

After you place an order, we will call or message you on the mobile number you gave us to confirm the items and the delivery address. If we cannot reach you, your order may be delayed or cancelled.

You will receive an order number. Use it with your mobile number to follow your order on our order tracking page.

You pay in cash when your order arrives. The amount due is the order total shown at checkout, including delivery. If you can, please have the exact amount ready, as couriers may not always carry change.

• You may check the package and the items inside in front of the courier before you pay.
• If an item is broken, leaking, not what you ordered or its seal is damaged, you can refuse that item and you will not pay for it.
• If the whole order is affected, you will not be charged anything — including delivery.

If you notice a problem after the courier has left, contact us within 48 hours of delivery with your order number and a photo of the item and its packaging.

Once we have confirmed the problem, we will send a replacement at no extra cost or, if you prefer or the item is out of stock, give you a full refund for it.

Fresh fruit is perishable and is picked and packed shortly before it is delivered. Please check fruit at the door — you can refuse anything that is bruised, spoiled or not what you ordered, and you will not pay for it.

If you notice a problem with fruit after the courier has left, contact us within 24 hours of delivery with a photo, and we will replace it or refund it. Because it is perishable, fresh fruit that has been accepted in good condition cannot be returned.

Fruit is natural: size, colour and sweetness vary from piece to piece, and weights are approximate. Fruit sold “in season” may become unavailable when its season ends — we will contact you if something you ordered is no longer available.

Because our products are food, we can accept returns of packaged goods such as Sinava olive oil only when they are:

• Unopened, with the original seal intact
• In their original packaging and in good condition
• Returned within 14 days of delivery

For food-safety reasons, opened products cannot be returned unless they are faulty — see “Damaged, faulty or incorrect items” above.

To start a return, contact us with your order number. For returns that are not due to a fault on our side, we will tell you the cost of collecting the item before we arrange it, and that cost is deducted from your refund.

Because orders are paid in cash, refunds are made by a method we agree with you, such as a mobile wallet or a bank transfer. We aim to complete refunds within 7 working days of receiving and checking the returned item.

You can cancel your order free of charge at any time before it is shipped — just contact us with your order number. Once an order has been handed to the courier it can no longer be cancelled, but you can still return eligible items as described above.

We may cancel an order if a product becomes unavailable, if we cannot confirm the order with you, or if we cannot deliver to the address given. Because you pay on delivery, you will not have been charged.